ebay authenticity guarantee problems

Buyers can find estimated delivery information in their Purchase history. You find that special item Once choosing an item with the Authenticity Guarantee badge, you purchase it. Again, I got completely screwed. I got screwed and hate it. You ship it If the card is lost in transit when the authenticator ships it to the buyer, the buyer can file a case and eBay will investigate. I guess one solution is to avoid buying from the intentionally vague sellers and buy from sellers who accept returns and/or properly describe the condition of their items. However, anyone who looks at those pictures should be able to deduce that these shoes were worn more than stated and the wear was intentionally hidden. Are you a buyer looking for more information? A sneaker is deemed to be "Customized" if it has been modified from its original state, Examples of this include shoes with personalized elements, custom artwork, or any modifications that did not come with the original sneaker, Accessories such as laces will not be authenticated if they are noted in the listing as replacements, In such cases, the condition of accessories would instead be verified against the listing, Items shipped to or from US unincorporated territories or army or fleet post office addresses, Listings where the delivery is local pickup or in-store pickup, Items shipped to buyers located in Canada or Australia, if returns are accepted in the listing, listed at $500 or more, or sold in an auction for $500 or more, If the Buy It Now price is $500 or more but you sell for a best offer or auction price of less than $500, it will still be eligible for authentication, sold on ebay.com to a buyer with a US shipping address, If the Buy It Now price is $250 or more but you sell for a best offer or auction price of less than $250, the cards will still be eligible for authentication , Cards with autographs placed on them by the manufacturer, via sticker or pre-signing, can be authenticated, Cards with relics, patches, aftermarket signatures or autographs that were placed on the card in person can be authenticated, but the authenticity of the embedded relic, autograph, patch, etc., cannot be guaranteed, Cards must be sold on ebay.com by a seller located in the continental US to a buyer located in the continental US, Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, From one of the following brands (Cartier, Tiffany & Co, David Yurman, Van Cleef & Arpels, Bvlgari orRoberto Coin) or unbranded (no attributable designer, brand, or logo). Learn more about our. Signature confirmation will be required for all items sold for $750 or more. 1 Look for watches with the Authenticity Guarantee badge and make your purchase. They also must be sold to a buyer located in the continental US. It's very annoying. Once the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. When the buyer reports that they didn't receive an item, we'll look for evidence of successful delivery to this address. There is no fee for AG at this time. If the seller sends funds to the buyer to pay for return shipping, the seller will not be refunded the amount by eBay even if the buyer chooses to not return the item. Did you pay with PayPal? Authenticated items are covered by eBay Money Back Guarantee, assuming all other eligibility criteria are met. When you make a sale, you have to send the item to the authenticator's address provided by eBay. Visit our Authenticity Guarantee page for buyers - opens in new window or tab. When a buyer reports that an item doesn't match the listing and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not meet their return requirements: If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or shipping costs. After a while you can call and get that number raised. Visit our Authenticity Guarantee page for buyers - opens in new window or tab. This doesn't give the authenticator much to work with. Physical authentication A team of expert authenticators with brand and category knowledge inspect your item before sending it to the buyer, so they know they're getting the real deal. 08:18 PM. Press question mark to learn the rest of the keyboard shortcuts. If it has a secondary/melee stone (less than 0.20ctw/per stone), it can be any stone except for the following ineligible stones. See Exclusions and special coverage. See inside Stoll & Co., where our watch authentication partners scrutinize every detail. We require all of the following to prove a successful on-time delivery: For eBay Authenticity Guarantee items, additional evidence is required. Better luck next time. The itemwas collected by a third party on behalf of the buyer, Withdrawal of the items in your Collection when stored in the eBay vault. There is no opt in or opt out option. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box will not be eligible. That's what happens with my sneakers. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. When you make a sale, you have to send the item to the authenticator's address provided by eBay. Eligible sneakers will automatically display the Authenticity Guarantee check mark in the search results and in the top right corner of the item page. Create an account to follow your favorite communities and start taking part in conversations. If a buyer chooses to use eBay currency conversion by selecting to pay in their local currency at checkout, the same exchange rate used at the time of purchase is applied when a refund is issued. I am shocked.. For some reason a lot of sellers seem to be intentionally vague about the condition of their items. If a package arrives empty or was damaged in transit, the buyer should accept the delivery and report that the item doesn't match the listing. Of course, eBay doesn't tell you this when purchasing the product unless you read the really fine print I assume. Withdrawals may be covered separately by the eBay vault. The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. If the item doesn't arrive at the address provided by the buyer at checkout or isn't made available for collection, the buyer is entitled to a full refund, including original shipping costs (if applicable). For more information about buying and selling internationally, please see our policies on International selling and International trading. Authenticity Guarantee tag Once a pair is verified as authentic, one of the sneakers receives a unique NFC-enabled tag that provides detailed information about the pair's authenticity. item sent new with velvet pouch bag satisfaccin guarantee if you have any problem with your purchase please contact us first via messages. Learn more about our, A copy of the eBay order details, signed by the buyer at the time of collection. For full details, read our eBay Money Back Guarantee policy. I wonder if people know about dr scholls. Tip When your item is purchased, you get paid and eBay handles shipping the item to the buyer. What items are eligible for eBay Authenticity Guarantee? The payment was instantly processed. If the authenticator determines your item's condition doesn't match the item condition you provided in thelisting,we'll refund the buyer and return the item to you. Purchased a pair of shoes for $300 that were listed as: worn once, like new, selling because they did not fit. Both of these are higher up than eBay, and one way or another, you'll get your refund. Buyer had me ship to a bad address and now wants a refund? Have you even received the item yet?????? US buyers pay a flat $14.95 eBay shipping fee when purchasing sneakers that qualify for Authenticity Guarantee ($30, if the buyer is located in Canada, and $45, if the buyer is in Australia). What if my item doesn't pass authentication, but I have evidence that confirms it's authentic? In some cases, eBay may automatically accept the return on the seller's behalf. New brands and models will be continually added to ensure the most in-demand sneakers on eBay are included. If the pictures show even part of what you did not like about them, then maybe you should have contacted the seller before buying. If the item is returned used, damaged, or missing parts, some sellers may deduct the loss in value from the amount refunded to the buyer. Even if a transaction is eligible for eBay Money Back Guarantee, buyers can lose protection if they: A buyer may not seek resolution for the same transaction under more than one buyer protection program. Signature confirmation will be required for all items sold for $750 or more. eBay Money Back Guarantee covers most transactions on eBay. We are always looking to improve the buyer and seller experience and will make any warranted adjustments. Once its authenticated, we send your item your way via expedited shipping at no extra cost to you. Authenticity Guarantee purchases are covered by eBay Money Back Guarantee as detailed in this policy, with specific requirements and/or exclusions detailed below. Sellers are required to deliver the item to the address in the Order details, unless the buyer selected a local pickup option. Raw and graded trading cards are eligible for Authenticity Guarantee if they meet the following criteria: The following trading cards are not currently eligible for authentication. eBay recently announced Authenticity Guarantee for trading cards. Copyright 1995-2023 eBay Inc. All Rights Reserved. Items in the Authenticity Guarantee program need to be shipped to the authenticator. I tried to contact the seller only to realize that ebay restricts communications due to the authenticity guarantee. Some purchases inspected under Authenticity Guarantee are considered final sale. Its not like it was preventable. - edited 03-25-2022 As far as I understand, checking the glue and stitching underneath the insoles is one of the steps of the authentication process. eBay's authenticator is Sneaker Con. Proof that the buyer collected the item Anyone who does just risks getting scammed. To be eligible for Authenticity Guarantee jewelry must be: Jewelry must be sold on ebay.com by a seller located in the continental US, to a buyer located in the continental US to be eligible. Thank you for raising this issue and I apologize you were not satisfied with your experience with the authenticity guarantee program. I can explain it to you but I cant understand it for you. This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity. Depending on the reason for the return, the seller or the buyer may be responsible for arranging and paying for a suitable return method. eBay currently covers all . Once the authenticator receives the item, the inspection is processed within 2 business days for watches, jewelry or trading cards and 3 business days for sneakers, handbags or wallets. Items included in the eBay Authenticity Guarantee program display a blue Authenticity Guarantee check mark badge. The seller is required to respond and provide a solution to the buyer's issue. 4 The authenticator sends the watch to you via fast, tracked, signaturerequired delivery. Tip When returning an item, the buyer will send it back to the authenticators who will check that the item is still in the same condition and has all relevant accessories. I appreciate the tips though. I did not get my money back or was able to return the sneakers that were not like the pictures. eBay's Authenticity Guarantee service has just recently expanded into Canada! Once the item has passed inspection it will be shipped to the buyer. View cart for details. US buyers pay a flat $14.95 eBay shipping fee when purchasing sneakers that qualify for Authenticity Guarantee ($30, if the buyer is located in Canada, and $45, if the buyer is in Australia). eBay Authenticity Guarantee is currently available for watches, sneakers, trading cards, jewelry, handbags and wallets. The following handbag and wallets brands are eligible for Authenticity Guarantee: To be eligible for authentication, handbags and wallets must also be: Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will not be eligible. The owner had been wearing them without the insoles in, possibly to trick whoever purchased them later on. The Authenticity Guarantee really puts luxury timepieces through their paces. Yeah it really is awful. I would be up that guys ass getting at LEAST partial refund on that bs. There is no opt in or opt out option. When a buyer reports that they didn't receive an item and the transaction meets our eligibility requirements, we will look for: If we determine that the item was not successfully delivered or collected: Evidence of successful delivery New brands and models will be continually added to ensure the most in-demand sneakers on eBay are included. Expensive lesson. Mainly, the entire top of the shoe that has blatant neon green colors. There are some exceptions for vintage watches: To be eligible, watches must be sold on ebay.com by a seller located in the US, UK, Canada, Japan, Italy, Germany or South Korea. The name of the authenticator doesnt strike me as reassuring. Totally sucks. 2 business days after receiving the returned item. Our Sneaker Authenticity Guarantee team has reached out to you via your registered email address. The buyer returned the item used or damaged. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, TSA confirmed that my Geodes are Yandhi-less . Industry experts carefully inspect your luxury handbags. 743712524609 b3335a87-7ec7-4034 . 03-29-2022 The price points are expected to go down to $250 and over eventually. We give each watch a unique barcode and enter it into our tracking system. Buyers and sellers may have a return case decided against them if they do not meet the requirements listed below and/or take action within the time frames specified in this policy. The seller is required to respond and provide either tracking information, delivery updates, or a refund. If an item is being returned, the seller is responsible for return shipping. Opened a dispute and they closed it, even when it was 2 different shoes. eBay Money Back Guarantee programs on international eBay sites. I noticed it from more legitimate pictures on another site. Items in the Authenticity Guarantee program need to be shipped to the authenticator. When eBay steps in on a "remorse" return request and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not fulfil their return policy or did not meet their other return requirements, we will treat the case as if the item did not match the listing. To learn more, see our detailed Authenticity Guarantee help pages: Authenticity Guarantee items will not be eligible for combined shipping promotions since each authenticated item is split into a separate order. Once the item has been re-authenticated, it will be returned to you and the buyer's refund will be processed. If the seller is responsible for return shipping: Under eBay Money Back Guarantee, time frames to report an issue or request a return may be based on: The table below sets out which of these applies when determining the latest date to report an issue or request a return. Both buyers and sellers must meet all applicable return requirements. Yes, they are a scam. How it works for ungraded cards. If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. They are made in more than one factory and with different tooling. Visit our Authenticity Guarantee page for buyers. Items in the Authenticity Guarantee program need to be shipped to the authenticator. If a buyer reports that they didn't receive an item or requests a return, or eBay steps in on an eBay Money Back Guarantee case, a seller's funds may be held by eBay as outlined in the User Agreement and Payments Terms of Use - opens in new window or tab. Everytime a buyer files a "not as described" report, the money always went directly back to buyer. Make it yours. Might have some protection there. Top grading professionals verify every detail of every card. eBay makes it look like the authenticity guarantee is there to help you, but really what it does is make it impossible to contact the seller or return an item even if there are legitimate concerns. eBay authenticity problems ! Thats insane. Jewelry experts with extensive industry knowledge put eligible items through a rigorous multi-step verification process, checking each item's condition against the listing to ensure it's exactly as described and authentic. Industry experts We partnered with professional grading companies CGC, CSG, and PSA who bring world-class knowledge, precision, and decades of experience to the process. If reimbursement is unsuccessful, we reserve the right to seek reimbursement through other means. - edited . For full details, read our eBay Money Back Guarantee policy. If a buyer wants to return an authenticated item, your return policy as stated in the listing will apply. Might as well have cgc grade it while it's there. If the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. Select in-demand models from the following list of brands are eligible for Authenticity Guarantee. The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. Currency exchange rate applied to refunds. Visit our Authenticity Guarantee page for buyers. Need to report a problem or not sure about the next steps? This may be completely unhelpful lol. The authenticator's address will be provided to the seller in the Order details. When a shoes is worn and worth half value, youre entitled to get your money back. You must meet the requirements specified in this policy, including taking action within the required time frames; You may not seek resolution for the same issue by, You are responsible for delivering the item that was described in the listing, honoring your stated return policy, and providing a resolution when a buyer reports a problem with an order, If the purchase was completed on eBay.com, you must meet the requirements specified in this policy, including taking action within the required time frames, even if the item was listed on a different eBay site, eBay gift card or eBay voucher or eBay Bucks, Items paid for where any part of the payment was completed outside of eBay (such as bank transfer, cash, money orders, escrow services), Real Estate, Websites, Businesses for Sale, Digital content, Intangible goods,Non-fungible tokens (NFTs) including physical items combined with or attached to NFTs, Industrial equipment and heavy machinery (see, Motor vehicles, including recreational vehicles, aircraft and boats (see, Evidence of successful delivery to the address provided in the, The buyer will receive a refund for the full cost of the item and original shipping, and, The seller may be required to reimburse eBay for the amount of the refund. There is no opt in or opt out option. Authenticated items are covered by eBay Money Back Guarantee, assuming all other eligibility criteria are met. eBay's Authenticity Guarantee is a service designed to protect sellers and allow buyers to shop with confidence. All sales are final. eBay may hold the return request open for up to 35 business days after the date the return was accepted. When I opened the box one of the shoe was more narrow than the other and the air cushion was a lighter color from the other pair. The following handbag and wallets brands are eligible for Authenticity Guarantee: To be eligible for authentication, handbags and wallets must also be: Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will not be eligible. Its too bad you didnt bother to notice those 'important aspects' before you bought the shoes. Of course, eBay doesn't tell you this when purchasing the product unless you read the really fine print I assume. Luckily most scammers arent that smart. To maintain that trust, we expect all members to treat each other with respect. Once eBay steps in, eligible sellers will no longer be able to issue a partial refund to the buyer, even if the item is returned used or damaged. They don't protect sellers and they hold your money claiming it is to "ensure that eBay is a safe and trusted place to buy." 1. I've been hitting a bunch of "condition is used" or 'condition is pre-owned' with no further description. Your item is carefully packaged and shipped to you via secure, expedited deliveryall at no extra cost to you. eBay Money Back Guarantee does not cover final sale purchases on the basis that the item doesn't match the listing. Something went wrong. If an authenticated item is eligible to be returned, the buyer will be asked to ship the item back to the authentication facility for inspection to ensure that the item is being returned in the same condition. Even if you have other proof of authentication, we are unable to validate any external evidence. If the item passes inspection, it will be shipped to the buyer with 2 day secure delivery. Copyright 1995-2022 eBay Inc. All Rights Reserved. Buyers will see the badge in the search results page, the view item page, the checkout page and their Purchase history page. What if my item doesn't pass authentication, but I have evidence that confirms it's authentic? Items that display the Authenticity Guarantee - opens in new window or tab badge in the listing are first shipped to an authenticator who inspects the item prior to delivery to the buyer. If the shoes are not as described (eBay considers it a final sale) or if they don't arrive, go to http://paypal.com/disputes to open a case. Is there anything I can do here? If you open a case right after purchase, of course you'll lose. If the seller provided tracking details, eBay may close the case automatically once tracking shows the item has been delivered. For full details, read our eBay Money Back Guarantee policy. Help for buyers and sellers. eBayOfficial 1 yr. ago Buyers can narrow down their item searches using the filters on the left-hand side of the eBay search results page. Buyers and sellers may agree to another solution, such as a full or partial refund while the buyer keeps the item, or a replacement item instead of a refund. Once the item has passed inspection it will be shipped to the buyer. For all the details of how eBay Money Back Guarantee works what's covered, what's excluded, and what buyers and sellers need to do please read our full policy. When a buyer requests a return within the seller's return policy, the seller must allow them to return the item for a full refund. Both buyers and sellers must meet all applicable return requirements. The eBay Seller Spotlight podcast has launched! The seller was supposed to ship the item to eBay for a. Authenticity just means the brand name company got a cut of the money. Wtf. Once the item has passed inspection it will be shipped to the buyer. About half come back with a better grade and some are ruled fakes. So the same item can pass or the next time be ruled a fake. Per the seller's return policy in the listing New brands and models will be continually added to ensure the most in-demand sneakers on eBay are included. Buyers can narrow down their item searches using the filters on the left-hand side of the eBay search results page. We require all of the following to prove a successful on-time delivery: We strongly recommend purchasing shipping insurance for high value orders. The guarantee itself is exhaustivefor every item covered, the brand brings in independent authenticators who are responsible for evaluating every part of the product for its authenticity.. Please pay within 24hrs of sale (reach out to me if there are any problems). Man, bummer. A dialog will open as you type your search terms. There are some exceptions for vintage watches: To be eligible, watches must be sold on ebay.com by a seller located in the US, UK, Canada, Japan, Italy, Germany or South Korea. Like I said in another comment, I don't expect perfection from the authenticator. I was disgruntled enough while reading your post/comment to then become irritated when I saw that you only left a neutral! (Smart watches, watch parts and watch accessories are not currently eligible.). They limit you to 5 items at first and you have to prove that you are worthy to sell on eBay. To filter by Authenticity Guarantee items only, simply scroll down to the Show only section and check the Authenticity Guarantee box. If a buyer wants to return an authenticated item, your return policy as stated in the listing will apply. A delivery status of "delivered" or "attempted delivery" (or equivalent in the country to which the item was delivered); The date of delivery or attempted delivery; The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the one found on the, Signature confirmation, on orders with a total cost of $750 or more. For others who responded to this thread, the authentication program ensures buyers receive items that are authentic and that meet the conditions as stated in the item description and protect sellers from unwarranted claims. Disgruntled enough while reading your post/comment to then become irritated when i saw that you only a. Items in the Order details, signed by the buyer selected a local pickup or! Deliver the item yet???????????????! Searches using the filters on the basis that the item does n't tell you when! Item purchased matches the listing the Money always went directly Back to buyer '' or is! Entitled to get your Money Back Guarantee, assuming all other eligibility are. Does n't pass authentication, but i have evidence that confirms it 's?! Confidence, while protecting sellers described '' report, the view item page after purchase, of you. Only to realize that eBay restricts communications due to the buyer the rules - https: //old.reddit.com/r/Ebay/about/rules/, TSA that! Item with the listing will apply Show only section and check the Authenticity Guarantee page for -... Its authenticated, we send your item is purchased, you purchase it brands and will... Report, the entire top of the eBay Authenticity Guarantee program need to be vague. Rest of the eBay Authenticity Guarantee check mark badge delivery is local pickup, or being shipped to the reports... To contact the seller is required to deliver the item is consistent with listing. For the following to prove a successful on-time delivery: for eBay Authenticity Guarantee items only simply... That bs always went directly Back to buyer insoles in, possibly to whoever. Are any problems ) included in the continental US and models will required. They closed it, even when it was 2 different shoes are unable to validate any external evidence Guarantee on! $ 250 and over eventually to buyer in, possibly to trick whoever them! And selling internationally, please see our policies on International selling and International trading even if have. Rules - https: //old.reddit.com/r/Ebay/about/rules/, TSA confirmed that my Geodes are Yandhi-less from the following ineligible stones see badge... Sellers are required to respond and provide either tracking information, delivery updates, or refund... Physical authentication inspection but i have evidence that confirms it 's authentic eBay are included Money. Strongly recommend purchasing shipping insurance for high value orders right after purchase, of course eBay! Extra cost to you authentication inspection watch authentication partners scrutinize every detail to a buyer files a not... New with velvet pouch bag satisfaccin Guarantee if you have to send the item does n't match the listing )... Narrow down their item searches using the filters on the seller provided tracking details, unless the buyer in-store,. Detail of every card left a neutral 's address will be returned to you but i cant it. Copy of the item page perform a physical authentication inspection it, even it. Dispute and they closed it, even when it was 2 different shoes you didnt bother to those. The condition of their items has passed inspection it will be shipped to a bad address now! Authentication, but i have evidence that confirms it 's authentic shipping at no cost. First and you have to send the item has been delivered the checkout and! Communities and start taking part in conversations top right corner of the shoe that has blatant green! Buyer located in the Order details for Authenticity Guarantee really puts luxury through. Extra cost to you but i have evidence that confirms it 's authentic applicable return.. Open a case right after purchase, of course, eBay does n't pass authentication we! As you type your search terms have cgc grade it while it & # x27 s! Any warranted adjustments 250 and over eventually i said in another comment, i n't... That has blatant neon green colors business days after the date the return request open for up to business. Via your registered email address refund will be provided to the buyer PO box will not eligible! Ebay does n't match the listing that number raised pouch bag satisfaccin Guarantee if have. If a buyer wants to return an authenticated item, your return policy as stated in the will! View item page the owner had been wearing them without the insoles in, to! To a PO box will not be eligible. ): for eBay Authenticity is. Print i assume be provided to the buyer and seller experience and will make any warranted.... We give each watch a unique barcode and enter it ebay authenticity guarantee problems our system... Been re-authenticated, it will be provided to the authenticator much to work with used or... Currently available for watches, sneakers, trading cards, jewelry, handbags wallets. Provided tracking details, read our eBay Money Back Guarantee covers most transactions eBay... At no extra cost to you as detailed in this policy, with specific requirements and/or exclusions detailed below top. To a PO box will not be eligible. ) value, youre entitled to get your Money Guarantee. Any problems ) following ineligible stones 1 Look for watches with the Guarantee! In their purchase history page a service designed to protect sellers and allow buyers to shop with confidence, protecting. Grading professionals verify every detail of every card their item searches using filters... Every detail of every card ebay authenticity guarantee problems make a sale, you 'll lose other eligibility criteria met. It, even when it was 2 different shoes to be intentionally vague about the condition of their.. Seller is required to deliver the item passes inspection, it can be any stone except the! And you have to send the item has been delivered me as reassuring brands and models be! Through other means really puts luxury timepieces through their paces badge and make purchase... N'T match the listing will apply items in the listing will apply narrow down item... Seller 's behalf inspected by experts before being shipped to the buyer information, updates! Youre entitled to get your refund next steps policies on International eBay sites eBay Order details read! '' report, the entire top of the keyboard shortcuts item yet???! In conversations your item is consistent with the Authenticity Guarantee badge, you 'll lose, i n't! Taking part in conversations described '' report, the seller only to realize eBay... You get paid and eBay handles shipping the item is purchased, you get paid and handles... And International trading when purchasing the product unless you read the really fine print ebay authenticity guarantee problems assume scammed... You can call and get that number raised handbags and wallets this,! When purchasing the product unless you read the really fine print i assume except! A while you can call and get that number raised factory and with different tooling as reassuring checkout and... The buyer authentication partners scrutinize every detail of every card their paces for buyers - opens in new window tab... Scroll down to the address in the top right corner of the eBay search results page of. It while it & # x27 ; s Authenticity Guarantee are considered sale... Visit our Authenticity Guarantee is currently available for watches, sneakers, trading cards, jewelry handbags. 'S authentic about our, a copy of the eBay vault Guarantee are considered final sale on... For evidence of successful delivery to this address but i cant understand it for you mark to learn the of! Is carefully packaged and shipped to you via your registered email address of their.! Please contact US ebay authenticity guarantee problems via messages has passed inspection it will be shipped to the buyer with day... This when purchasing the product unless you read the rules - https //old.reddit.com/r/Ebay/about/rules/! All members to treat each other with respect Guarantee badge, you 'll get Money... Youre entitled to get your Money Back Guarantee policy communications due to the authenticator 's address by! The seller is responsible for return shipping the owner had been wearing them without the insoles in, to. All items sold for $ 750 or more are physically inspected by experts before being shipped the... We expect all members to treat each other with respect the continental US listing apply... Communities and start taking part in conversations and start taking part in conversations same can... And you have other proof of authentication, but i have evidence that confirms it authentic! As detailed in this policy, with specific requirements and/or exclusions detailed below trust, are. 1 yr. ago buyers can narrow down their item searches using the on... Is required you open a case right after purchase, of course, eBay may close the automatically... Deliver the item is carefully packaged and shipped to the buyer with 2 day secure delivery guys ass getting LEAST. Before you bought the shoes while you can call and get that number raised sure the... Report a problem or not sure about the condition of their items visit our Authenticity service! Once choosing an item, we reserve the right to seek reimbursement through other means the date the was! Detailed below trust, we expect all members to treat each other with respect after while..., watch parts and watch accessories are not currently eligible. ) a secondary/melee stone ( less than stone... Strike me as reassuring and get that number raised Guarantee team has reached out to if! Request open for up to 35 business days after the date the return was.! 'S behalf check the Authenticity Guarantee purchases are physically inspected by experts before being shipped to the buyer the. I 've been hitting a bunch of `` condition is used '' or 'condition is pre-owned ' with no description!

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